Your 311 calls are saying something big.
Chi-Town on the wire — you already know. Okay so, let's talk about what's really happening at City Hall, because it’s not always the big headlines, you know? Sometimes it’s in the everyday stuff. And right now, the numbers from 311, our city's service request line, are screaming.
### What Your Calls Are Telling Us
Nah nah nah, let me explain. So, the top request isn’t about potholes, not really, even though we got 2,423 of those. It’s not even about graffiti, which we had almost 1,900 requests for removal. No, the number one thing people are calling about? "311 INFORMATION ONLY CALLS" with a wild 12,289 requests. What does that tell you? It tells me people are confused, like, really confused, about where to go or who to talk to for basic info. Then, right behind that, is almost ten *thousand* calls about aircraft noise. Nine thousand, four hundred and fifty-one complaints! People are tired of the planes flying low over their homes, you know?
It makes you wonder, if so many people are just calling 311 for basic info, are we making it easy enough to find answers online or somewhere else? And that plane noise? That's not just a minor annoyance; that's a quality-of-life issue for neighborhoods all over. We need to watch how City Hall responds to these patterns, because these aren't just numbers, these are people's daily lives in Chicago.
Chi-Town on the wire — you already know.
Me and the crew are always breaking down what's happening at City Hall every morning — catch it live at mornings.live.