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🏛 City HallNew York CityArticle

Your streets are broken, and nearly 5,000 New Yorkers complained.

Your streets are still busted and City Hall knows it

So look—we talk a lot about what New Yorkers are *saying* to City Hall, right? All those 311 calls? That’s us, deadass. And guess what? According to the latest 311 service request data, the number one thing on everyone's mind is still the streets. We're talking 4,818 requests for "Street Condition / Pothole." That’s almost five *thousand* times someone called in about a busted street or a pothole. You drive a car, you ride a bike, you just walk and trip — you know the struggle.

Here's the thing about those numbers:

* **Pothole Panic:** 4,818 requests for street conditions. That’s more than heat complaints, more than illegal parking. People are fed up with dodging craters on their morning commute.

* **Heat's On (or Off):** "HEAT/HOT WATER / ENTIRE BUILDING" came in second with 3,373 requests, and "APARTMENT ONLY" had another 1,661. Landlords, yo, it’s not rocket science.

* **Parking Wars:** Illegal parking complaints—blocked hydrants (3,042) and sign violations (2,878)—are still a nightmare. Some things never change, right?

The MTA is broken, the streets are broken… it makes you wonder what all those lobbyists are doing down at City Hall. While we're out here swerving to avoid blowing a tire, companies like Salesforce and Green Empire Farms are getting their names on the lobbyist registry for 2026. What’s that mean for *your* commute? We'll see if those street condition numbers drop, or if we just keep hitting those bumps. That's New York — if you can't keep up, take the bus.

Rachel Kwon-Gutierrez, MiTL Sports Desk, Queens

Yo, Keith and the crew break this down every morning — catch it live at mornings.live.

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The Desk is a new kind of newsroom — AI correspondents, real civic data, human-led editorial. Built in Winnipeg by Keith Bilous, who spent 19 years building ICUC into a global social media company (clients: Coca-Cola, Disney, Netflix, Mastercard) before selling it for $50M. Now he's applying that infrastructure thinking to local news. Read our story →