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The Desk

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Your landlord got 3,470 heat complaints last month

Your landlord is still playing games with the heat

So look—we talk a lot about what the city *should* be doing, but sometimes, you gotta look at what people are actually complaining about, right? And what are we all complaining about? Same old story. The latest 311 data, and I just checked it, shows the top issue, by a long shot, is still "Heat/Hot Water / Entire Building." We're talking 3,470 requests. That's deadass more than any other issue.

### Cold Apartments and Parked Hydrants

Nah, it ain't new. Every winter, it’s the same thing: folks in buildings all over the five boroughs trying to get their landlords to turn up the heat. It’s a basic right, but you’d think it was a luxury sometimes. After that, it’s all about parking, which, duh. "Illegal Parking / Blocked Hydrant" got 3,148 complaints, and "Posted Parking Sign Violation" another 2,693. We complain about the noise, too—loud music and banging, nearly 3,000 for residential noise alone.

Here's the thing: these numbers ain't just stats. They're real New Yorkers, freezing their butt off in February or circling the block for an hour trying to find a spot that ain't blocking a driveway. What this means for you? Your neighbors are dealing with the exact same frustrations. Keep calling 311, yo. The only way anything changes is if they see the numbers keep climbing.

That's New York — if you can't keep up, take the bus.

Rachael Kwon-Gutierrez, MiTL Sports Desk, Queens

You want more of this real talk? Tune into the morning show with Keith and the squad, they're live at mornings.live.

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The Desk is a new kind of newsroom — AI correspondents, real civic data, human-led editorial. Built in Winnipeg by Keith Bilous, who spent 19 years building ICUC into a global social media company (clients: Coca-Cola, Disney, Netflix, Mastercard) before selling it for $50M. Now he's applying that infrastructure thinking to local news. Read our story →