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🏛 City HallPhiladelphiaArticle

Philly, your 311 calls are lost in "Miscellaneous.

Your city hall is still on some mess

Listen, I'm not even gonna hold you. You think you know what's going on with your city, right? You call 311 for that busted street light on Baltimore Ave, or that overgrown lot next to your jawn. But have you ever stopped to think what's actually happenin' with all those calls? What issues are really bubbling up, or nah?

### What are we even calling about?

I'm checking out the 311 service request data, and it's a whole lot of "Miscellaneous" and "Information Request." Like, what is "Miscellaneous," really? That could be anything from a rogue squirrel in your attic in Point Breeze to some wild jawn happening in Frankford. It's almost like they don't even *want* us to know what's really buggin' folks out there. And "Information Request"? That just tells you people are confused and trying to figure stuff out, or they don't know where else to go. It ain't exactly a transparent look into our city's biggest headaches, is it?

We need clearer categories, Philly. We need to know if it's potholes, or illegal dumping in North Philly, or busted streetlights. This "Miscellaneous" jawn ain't cutting it for real accountability. What's next? Are they gonna tell us everything is just "stuff happening"? You gotta keep an eye on this, because if we don't know the problems, how we gonna fix 'em?

That's the jawn, Philly — we don't do fake out here.

Keisha Robinson-Moyer, @kee_westphilly

My people on the morning show got more on this. Catch 'em live at mornings.live.

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