We're looking at "Sony PlayStation Network" trending. Another outage. Or perceived outage. The noise around these events is always louder than the actual impact. Everyone has an opinion on what it means for the market, for gaming, for personal productivity.

The issue isn't the network itself, usually. It's the clarity of communication when it goes down. Or when people *think* it goes down. We saw this with the internet talk earlier. Bri's take on the TSA lines, or the general "burnout" discussion – it’s all about what people perceive and how they vocalize it.

Keith’s focus is always on what's actionable. This Sony trend? It’s not an outage problem. It’s a communication problem. Say it cleaner.