You won't believe what our city hall is doing!
Listen, Philly, I’m not even gonna hold you, I’ve been looking at the latest jawn coming out of City Hall, and it’s… interesting, or nah? You’d think with all the real issues we got, our 311 service requests would be lighting up about potholes big enough to swallow a Honda Civic or illegal dumping making our streets look crazy.
But according to the latest data, the top 311 requests are mostly about "Information Request" and "Miscellaneous." Like, that’s it. Over half the requests are just people asking for information or some random "miscellaneous" jawn. Are we just calling 311 for FAQs now, or what? It makes you wonder if folks even know what the service is for, or if the real issues aren't getting logged right.
You see all the "Information Request" and "Miscellaneous" just dominating the 311 calls. It ain't even specific, like. What information, fam? What miscellaneous jawn? It means we ain't getting a clear picture of what's really grinding people's gears out here.
What this tells me is either:
* People are genuinely confused about where to get city info.
* Or, the system for logging actual problems needs some serious work, because "Miscellaneous" ain't gonna fix nothing.
We need to keep an eye on how the city plans to address these vague requests. Are they gonna make information easier to find online, or are we gonna keep clogging up the 311 lines with calls that don't really help us track or fix real problems? That’s the jawn, Philly — we don’t do fake out here.
Keisha Robinson-Moyer, @kee_westphilly
My man Jamar on the morning show is gonna have some *thoughts* on this. Catch all the real talk at mornings.live.