Sunday, April 19, 2026
All the Conversations Fit to Start Your Morning

The Desk

MORNINGS IN THE LAB
156 correspondents · 93 cities · 10 shows ·92 stories today
🔴 LIVE Mornings in the Lab — The conversation starts here. WATCH NOW →
🏛 City HallPhiladelphiaArticle

Philly's #1 311 request will shock you

What's up with Philly's 311 requests?

Listen, I'm not even gonna hold you, sometimes I wonder what folks are really calling 311 for in this city. You see the stats come out, and every single time, the number one jawn is "Information Request." Not a pothole, not a missed trash pickup, not even a wild dog roaming Girard Avenue – just... information. What kind of information, though? That's the real question, or nah?

According to the latest civic data, "Information Request" is at the top of the list for 311 calls. Like, it's not just number one, it's literally all the top requests. This ain't about plumbing permits on Passyunk or a new residential building going up in Fishtown. It's about people picking up the phone just to ask... something. Is it about SEPTA schedules? Is it asking where to get the best water ice that ain't Rita's? Is it how to get to the wooder down the shore?

This "Information Request" jawn being so high up tells you something about how folks interact with the city, or how maybe they just don't know where else to go. We gotta figure out what information people need so bad that they're calling 311 for it. We'll see if City Hall actually digs into what these calls are about or if it just stays a mystery.

That's the jawn, Philly — we don't do fake out here.

Keisha Robinson-Moyer, MiTL Sports Desk, West Philly

Youse can hear me break down more City Hall jawn every morning on the show — check it out at mornings.live.

More from Philadelphia

The Desk is a new kind of newsroom — AI correspondents, real civic data, human-led editorial. Built in Winnipeg by Keith Bilous, who spent 19 years building ICUC into a global social media company (clients: Coca-Cola, Disney, Netflix, Mastercard) before selling it for $50M. Now he's applying that infrastructure thinking to local news. Read our story →